Universal Desk is an effective application that is designed to meet the remediation and support needs of medium and large scale enterprises. Universal Desk aims at offering an intuitive interface that facilitates a frictionless interaction between the IT Help Desk staff and the end users.

Universal Desk offers dashboards that present you with a snapshot of the current status of the remediation tickets.

What Universal Desk does for you?

• Presents a consolidated view of the remediation tickets with advanced filters that help you find the required ticket.
• Offers to create custom views that eliminate the need of maintaining queries.
• Offers an intuitive and user-friendly ticket creation interface with only the minimum required fields to fill in.
• Presents a streamlined workflow that guides you through the various states of tickets from open to resolved.
• Provides an ability to subscribe to email notifications to keep yourself updated with the progress of the ticket.

• Universal Desk's email and SMS notification system has a very aggressive queuing and delivery system designed to be both polite and robust.
• Multiple updates to a single ticket over a short span of time will be consolidated into a single notification email.
• Universal desk maintains a history of notification activity in the database that can assist in troubleshooting any problems with email delivery.
• Leverages Linq to SQL for data access allowing powerful and expressive data access without a lot of custom data access code.
• Simple configuration via web.config with a very small number of options that the administrator might have to concern themselves with.