Sunflower caters to your processing, maintenance, incident management, or root cause analysis requests with its well-defined, advanced process of application maintenance at Sunflower can cater.

All the activities are that are involved in the application maintenance are adhere to the Service Level Agreement (SLA) norms that are set by the clients.

With the application maintenance service at Sunflower, you can aim at achieving the following for your businesses:

• Reduced TCO (Total Cost of Ownership)
• Consistent improvements in quality of services
• Improved application stability
• Reduced support costs

Our application maintenance services include the following:

• Requests management
• Management of incidents
• Processing of requests
• Work around
• Resolution
• Root cause analysis

What makes Sunflower unique when it comes to application ?

• Use of global delivery models for application maintenance
• Use of the knowledge that is acquired in coming up with transformation plan
  • Optimize
  • Innovate
  • Expand
• Improve the productivity thus reducing the cost of maintenance
• Provide consultancy on the disposition plans for the applications
  • Transform
  • Retire
  • Consolidate
  • Replace
• Track the SLAs norms using web tools which are transparent even to our customers

CSL and QPR measures:

• Application maintenance productivity
• Schedule compliance
• Maintenance scope management
• Budget adherence
• Project status
• Delivered product quality